Terms & Conditions

The following Znore memory foam mattress terms and conditions apply to each memory foam mattress, topper and pillow purchased from Znore as well as any other services offered by Znore. 

Each order placed is subject to the acceptance of the following terms and conditions, which will be deemed accepted once you have placed your order. With each order that you purchase, we will treat each order subject to these Conditions.  All items must be released from their compressed state within two weeks of receiving your product, if this is not completed the size may vary from the sizes advertised on our website and will then be excluded from the warranty offered.

We do not accept any responsibility if any of the details you provide are incorrect or unsubstantiated.


All of our goods are sold with the benefit of a guarantee, and you can receive full warranty details from our customer service team.  The warranty may be void if we deem that the goods purchased from us have been tampered with, and you will be responsible for any costs of replacement and return shipping.

The warranty does not cover any accidental damage or modifications as well as failure to comply with manufacturer’s conditions of intended use. You can read more about the Znore guarantee here.


By using our website, you accept the terms and consent to us using your information in accordance to our privacy policy.


Unless stated, you must assume that the content of this website is protected by international copyright law, and is only available for personal or non-commercial use.

Ordering and Delivery

The delivery address for each order must registered with your payment card issuer, any orders which are placed whereby the billing address does not match the delivery address are not permitted and a refund will be issued in these circumstances.

Any delivery dates that are specified on our website are indented to be estimates only, although we will aim to ensure that your order is delivered within the time stated on our website. Under no circumstances will we be held responsible if there are delays with any deliveries.

Your privacy is extremely important to us, and we take all reasonable care to ensure your payment details are secure, although we will not be liable if a third party is able to access the data that your provide when you order from this site.

Returns and Cancellations

All customers who place an order via Znore are offered a grace period of 14 days from delivery whereby their purchase may be cancelled and returned (unused) for a refund of the full purchase price, inclusive of the original delivery costs.

If you wish to cancel your purchase within this 14 day period you must do so in writing to info@znore.co.uk or by post to 19a St Mary Street, St Mary Centre, Thornbury, Bristol BS35 2AB. Please note that customers are liable for all costs and responsibility for packaging and arranging the return of their goods. It’s also important to note that once a mattress has been opened and expanded you will be unable to repackage it to its original size and may be more expensive to return in its expanded state.

These conditions do not affect your statutory rights, and please note that these terms and conditions are subject to change which will supersede any previous editions without the need to notice you.